FAQ

HOW LONG IS THE SHIPPING PROCESS?

Tracking and Insurance

All orders will receive full tracking information via email and/or SMS text. Please allow 1-2 business days for your order to be processed.

Retrovert is not liable for missing or lost packages once tracking shows delivered. However, we are committed to ensuring your satisfaction which is why we insure all shipments. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbors or building manager/mail room, before contacting us. If you are still unable to locate the package, please reach out to us and we will file a claim. Based on the outcome of the claim, we may or may not be able to replace your order.

HOW MANY STRAPS COMES WITH THE SLIDES?

Each slide comes with three straps ! Visit the product page and you can see which straps comes with each colorway.

WHAT IS THE RETURN/EXCHANGE POLICY?

Retrovert accepts returns/exchanges within 10 days of the date your item was delivered. If you would like to return/exchange any item(s) please contact our email  retrovertbusiness@gmail.com

WHY WAS MY CARD DECLINED?

Credit cards can be declined for several reasons. One we see most often is an error in the "Bill To" address. You must be sure that the billing address for the credit card is the same as the billing address on the order you are trying to enter. You may also need to double check the credit card number and the CVV2 number of your card.

WHAT PAYMENT METHODS DO WE ACCEPT ?

We accept Visa, MasterCard, Discover, American Express, PayPal, Amazon Pay.

Android/Google Play app: We accept major credit cards, Google Pay, PayPal or Amazon Pay.

Apple iOS/iPhone app: We accept major credit cards, Apple Pay, PayPal, or Amazon Pay.